Shipping & Returns
SHIPPING, ORDERS & RETURNS
SHIPPING & DELIVERY
Yes, we ship worldwide!
All orders placed on business days are shipped within 24 to 48 hours of your order being placed. Orders placed over the weekend will be processed on Monday.
We mostly ship using DHL, EMS, USPS or ePacket depending on your location and the fastest available service.
Delivery to most countries is between 7 to 21 business days. However, your order may arrive earlier or later depending on your location.
All orders are shipped with a tracking number so you can keep an eye on your cake decorating goodies!
Please note: Delays caused by customs sorting and postal carriers are out of our control. Don't panic if your item is late, it WILL get there we promise!
Before you finalize your order in the shopping cart, please ensure your shipping address is correct. Check and double check! We are not responsible for items that go to the wrong address.
If you need to alter your postal address for any reason, you MUST let us know as soon as possible after placing your order. Once the order has shipped, it's out of our control to change the delivery address!
Need to email us with an order query? You can do so at email@example.com. Please include your order number in the subject line so we can help you faster!
We hope you love your order, but if you don't, please email us at firstname.lastname@example.org so we can arrange a solution for you.
If your item is defective, please send us a photograph of the problem along with your email so we can process a refund or arrange for an exchange.
NOTE: If you're sending an item back, please use tracked shipping as we can not be held liable for items that go missing in transit.